Shipping policy
Shipping Policy
Last Updated: August 23, 2026
Thank you for shopping with us. We work hard to ensure your order is processed, packaged, and delivered as quickly and safely as possible.
Order Processing
Orders are typically processed within 1–3 business days after your order is placed.
Orders placed on weekends or holidays may begin processing on the next business day.
Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.
Shipping Times
Estimated delivery times after processing are generally:
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United States: 5–10 business days
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International Orders: 7–15 business days
Delivery times are estimates and may vary depending on your location, carrier delays, holidays, customs processing, weather conditions, or other circumstances outside of our control.
Shipping Costs
Shipping costs, if applicable, will be displayed during checkout before your order is completed.
Promotional offers may include free shipping when stated on our website or during checkout.
Tracking Your Order
Once your order ships, you will receive a tracking number by email.
Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.
If your tracking information has not updated for several days, don't worry—carriers occasionally experience delays in scanning packages while they are in transit.
Incorrect Shipping Information
Please review your shipping address carefully before submitting your order.
If you notice an error, contact us as soon as possible.
Once an order has entered fulfillment or has shipped, we cannot guarantee that the shipping address can be changed.
We are not responsible for packages delivered to an incorrect address provided by the customer at checkout.
If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before the order can be resent.
Lost or Missing Packages
If your tracking information shows your order as delivered but you cannot locate it, please:
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Check around your property, mailbox, front desk, mailroom, or other secure delivery locations.
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Ask household members or neighbors whether they accepted the package.
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Allow 24–48 hours, as carriers occasionally mark packages delivered shortly before the actual delivery occurs.
If you still cannot locate your order, contact our customer support team and we will help investigate the shipment.
Damaged Orders
We take product quality seriously.
If your order arrives damaged, opened, leaking, or otherwise compromised during shipping, contact us within 7 days of delivery.
Please include:
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Your order number
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A description of the issue
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Clear photos of the product
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Clear photos of the shipping packaging
After reviewing the issue, we may provide a replacement or another appropriate resolution.
Please do not consume any product if the container, safety seal, or packaging appears to have been tampered with or significantly damaged.
Product Storage & Delivery Conditions
Our products should be stored according to the storage instructions printed on the product packaging.
Packages may experience normal temperature fluctuations while in transit. These conditions do not necessarily indicate that the product is damaged or unsafe.
However, if your product arrives with visibly damaged packaging, a broken seal, unusual moisture, leakage, or another significant issue, please contact us before using it.
International Orders
International customers are responsible for ensuring that the products they purchase may legally be imported into their country.
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
These charges are not included in our product or shipping prices unless specifically stated at checkout and are the responsibility of the customer.
Customs inspections may also cause additional delivery delays.
Refused & Returned Shipments
Orders that are refused, unclaimed, or returned to sender may not automatically qualify for a refund.
Because colostrum products are consumable goods, products returned after leaving our controlled fulfillment process may not be eligible to be resold for safety and quality reasons.
Any applicable refund will be handled according to our Refund & Return Policy.
Order Delays
Although we strive to deliver every order within the estimated timeframe, shipping delays can occasionally occur.
Carrier delays, severe weather, holidays, customs inspections, high order volumes, and other events outside our reasonable control may extend delivery times.
A shipping delay by itself does not necessarily mean that an order has been lost.
Multiple Packages
In some circumstances, products within the same order may be shipped separately.
If this happens, you may receive more than one package or tracking number. You will not be charged additional shipping fees because an order is split into multiple shipments unless otherwise disclosed.
Contact Us
If you have any questions regarding your shipment or need assistance with an order, please contact our customer support team through the contact information provided on our website.
Please include your order number whenever possible so we can assist you quickly.